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PRIVACY POLICY

Last Updated: 06/01/2026

Alchemology (Pty) Ltd (“Alchemology”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, international data privacy standards.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://alchemology.co.za, purchase our products, book our services, or otherwise engage with us.

1. Information We Collect

We may collect and process the following personal information:

1.1 Information you provide voluntarily

This includes information provided when you:

  • Submit an enquiry

  • Make a booking or purchase

  • Request a quotation

  • Subscribe to newsletters

  • Attend training or events

  • Engage us for consulting, design, or fabrication

Such information may include:

  • Full name

  • Email address

  • Telephone number

  • Company name

  • Physical / delivery address

  • Billing details

  • VAT number (if applicable)

  • Any additional information voluntarily supplied

1.2 Website & usage data

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Cookies data

This is used for analytics, functionality, and security.

1.3 Payment Information

Payments processed via third-party platforms are encrypted and handled securely. We do not store full banking or card details on our servers.

2. Purpose of Processing Personal Information

We process your personal information for the following purposes:

  • To provide services, courses, consulting, and products

  • To respond to enquiries and quotation requests

  • To process orders and payments

  • To manage bookings and client records

  • To deliver customer support

  • To comply with legal and tax obligations

  • To send updates, marketing communications, or newsletters (where you have consented)

  • To improve Website functionality and security

We will not use your information for unrelated purposes without your consent.

3. Legal Basis for Processing

Processing is conducted on one or more of the following grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

4. Cookies

Our Website uses cookies to improve functionality and user experience. Some cookies are essential for operation and do not require consent. Marketing or analytics cookies may be declined.

You can manage cookie preferences through your browser settings.

5. Sharing of Personal Information

We do not sell or trade personal information.

We may share information with:

  • Payment processors

  • Professional service providers (accountants, legal counsel, etc.)

  • Delivery and logistics partners

  • Contractors engaged to perform services

  • Regulatory or law enforcement authorities where legally required

All third parties are bound by confidentiality and data-protection obligations.

6. Cross-Border Transfers

If data is transferred outside South Africa, we ensure that such jurisdictions maintain adequate data-protection standards.

7. Data Security

We implement appropriate technical and organisational safeguards to protect information against loss, misuse, and unauthorised access.

However, no internet-based system is fully secure, and use of the Website is at your own risk.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law (including SARS compliance).

9. Your Rights

Under POPIA you may:

  • Request access to your personal information

  • Request correction or deletion

  • Object to processing

  • Withdraw consent (where consent is relied upon)

  • Lodge a complaint with the Information Regulator of South Africa

Contact details for the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: justice.gov.za/inforeg/

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices.

11. Children’s Privacy

We do not knowingly collect information relating to persons under 18 without guardian consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

13. Contact Us

For privacy-related enquiries or requests, contact:

Email: info@alchemology.co.za
Tel: +27 72 385 9806